Services: Chatbots
Chatbots greatly help communication between clients and your services. Using a chatbot, you get new business development opportunities, as well as the ability to reduce customer service costs.
Chatbot Development Services
Custom chatbot design and development for customer service and engagement. We build bots that integrate seamlessly with your existing platforms.
What does chatbot development include?
A well-built chatbot reduces support load and gives customers instant answers outside business hours — but a poorly built one frustrates users and damages trust. ELDEVELOP builds chatbots designed around what your customers actually ask, not a generic FAQ script.
Conversation design
Before writing any code, we map out the actual questions and requests your customers make most often, and design conversation flows that resolve them quickly — with a clear, graceful handoff to a human agent when the bot can't help.
Platform integration
We build chatbots for the channels your customers already use — your website, Facebook Messenger, Telegram, WhatsApp — and integrate them with your existing CRM or support ticketing system so conversations don't get lost between systems.
AI and natural language processing
For more complex use cases, we build bots using natural language understanding rather than rigid decision trees, so they can handle variations in how people phrase the same question, not just exact keyword matches.
Analytics and improvement
We set up tracking on what users ask and where the bot fails to help, so the conversation flows can be improved over time based on real usage data rather than guesswork.
Our process
We begin by reviewing your existing support conversations or common inquiries to understand what a chatbot should realistically handle. From there we design, build, and test the bot against real conversation scenarios before deploying it live, with a monitoring period afterward to catch and fix gaps early.
Faq
In simple terms, a chatbot is an artificial intelligence (AI) based computer programme that can interact with a human either via voice or text through messaging applications, websites, mobile apps or through the telephone. These digital assistants can understand user requests and give prompt relevant answers. Chatbots are one of the most advanced technologies that revolutionizes how humans communicate and interact with machines.
During the chatbot design process, it is important to keep your user in mind as it will help you define the right chatbot features, functionality and build human-like interactions. It might be helpful to answer the following questions to design a user-friendly chatbot — What kinds of problems do your users seek a solution for? Are they more likely to use text/messaging or voice to communicate with your brand? Do they contact you via your website, phone, social networking apps or some other site?
In order for a chatbot to function properly, it is crucial for the programme to access your business data, whether from your existing knowledge base, website, internal databases, existing documents, reservation systems, shipping information, product inventories or other sources of information. Once you have determined which data sources will be needed to answer the question asked, you can identify how the bot will access each source in order to interact with the user in a meaningful way.
Using chatbots, businesses with a large customer base can benefit from automating customer service, allowing customer service agents to focus on more challenging tasks and higher-value work that require a human touch. With chatbot, you can deliver a personalized customer experience at scale.
It depends on the complexity of the client requirements. Our current record is 2-4 weeks to build an average simple bot. However, in more complex scenarios, where the client requirements are not clear or there is a need for multi phases of building, it might take 1-2 months.
