Services: Chatbots
We recognise how to communicate with client efficaciously and modify each your business interactions
Why should you choose our chatbot development company?
ELDEVELOP has been able to provide technical know-how for almost two hundred successfully completed projects for 5 years. We understand how important chatbot development is in the modern business world and maximize this technology to keep up with the progress. Our chatbot development services include Telegram, Facebook and Messenger, WhatsApp and Slack bot development.
What is a chatbot?
Chatbots are software based on artificial intelligence (AI) and operate in an autonomous regime. Chatbots are designed to interact with people on topics of conversation and simulate real-time communication. When a user makes a request, the chatbot interprets and processes it and provides a quick and relevant response.
From a technical point of view, chatbots are a modern stage in the development of question-answer systems. Today, there are both websites and mobile apps, messengers, as well as voice and text chatbots that work through mobile phones.
Why Chatbots?
Chatbots significantly improve computer-human interaction and facilitate the user experience. Now this technology not only reduces the costs that are usually spent on customer service, but also creates a brand for the business and the experience for users:
• Faster communication
Chatbots are the perfect conversation tool to close the communication gap between customers and services and provide instant answers
• Increase in productivity
Chatbots perform routine tasks efficiently. They allow users to quickly access all the information they need without any problems.
• Better social interaction
The main reason why users prefer to talk to chatbots rather than real people is their lack of judgment. Introverts often refuse to use services only because they are worried about communicating with customer service representatives.
• Entertainment elements
Chatbots are still relatively new and people are often interested in them, and it is interesting to talk about AI-based technologies. Sometimes users even just kill time or write to chatbots to have fun.
Faq
In simple terms, a chatbot is an artificial intelligence (AI) based computer programme that can interact with a human either via voice or text through messaging applications, websites, mobile apps or through the telephone. These digital assistants can understand user requests and give prompt relevant answers. Chatbots are one of the most advanced technologies that revolutionizes how humans communicate and interact with machines.
During the chatbot design process, it is important to keep your user in mind as it will help you define the right chatbot features, functionality and build human-like interactions. It might be helpful to answer the following questions to design a user-friendly chatbot — What kinds of problems do your users seek a solution for? Are they more likely to use text/messaging or voice to communicate with your brand? Do they contact you via your website, phone, social networking apps or some other site?
In order for a chatbot to function properly, it is crucial for the programme to access your business data, whether from your existing knowledge base, website, internal databases, existing documents, reservation systems, shipping information, product inventories or other sources of information. Once you have determined which data sources will be needed to answer the question asked, you can identify how the bot will access each source in order to interact with the user in a meaningful way.
Using chatbots, businesses with a large customer base can benefit from automating customer service, allowing customer service agents to focus on more challenging tasks and higher-value work that require a human touch. With chatbot, you can deliver a personalized customer experience at scale.
It depends on the complexity of the client requirements. Our current record is 2-4 weeks to build an average simple bot. However, in more complex scenarios, where the client requirements are not clear or there is a need for multi phases of building, it might take 1-2 months.
