In simple terms, a chatbot is an artificial intelligence (AI) based computer programme that can interact with a human either via voice or text through messaging applications, websites, mobile apps or through the telephone. These digital assistants can understand user requests and give prompt relevant answers. Chatbots are one of the most advanced technologies that revolutionizes how humans communicate and interact with machines.

During the chatbot design process, it is important to keep your user in mind as it will help you define the right chatbot features, functionality and build human-like interactions. It might be helpful to answer the following questions to design a user-friendly chatbot — What kinds of problems do your users seek a solution for? Are they more likely to use text/messaging or voice to communicate with your brand? Do they contact you via your website, phone, social networking apps or some other site?

In order for a chatbot to function properly, it is crucial for the programme to access your business data, whether from your existing knowledge base, website, internal databases, existing documents, reservation systems, shipping information, product inventories or other sources of information. Once you have determined which data sources will be needed to answer the question asked, you can identify how the bot will access each source in order to interact with the user in a meaningful way.

Using chatbots, businesses with a large customer base can benefit from automating customer service, allowing customer service agents to focus on more challenging tasks and higher-value work that require a human touch. With chatbot, you can deliver a personalized customer experience at scale.

It depends on the complexity of the client requirements. Our current record is 2-4 weeks to build an average simple bot. However, in more complex scenarios, where the client requirements are not clear or there is a need for multi phases of building, it might take 1-2 months.