Billing, self-service, and network status software built to handle real usage-based billing complexity at scale.
Telecom providers — from internet and mobile carriers to VoIP and communications platforms — manage high transaction volumes, complex billing, and customers who expect service issues resolved fast. ELDEVELOP builds custom web and mobile solutions for telecom companies that need software handling that scale and complexity reliably.
Telecom billing is rarely simple — usage-based charges, plan changes mid-cycle, add-ons, and proration all need to calculate correctly, because billing errors are one of the fastest ways to generate support tickets and customer distrust. Getting this right means building billing logic that handles edge cases (mid-cycle upgrades, partial refunds) as core requirements, not exceptions handled manually.
Customers increasingly expect to change plans, view usage, and troubleshoot basic issues themselves rather than calling support. A well-built self-service portal reduces support volume significantly while giving customers the instant control they expect from every other digital service they use.
Real-time network status dashboards — showing outages, maintenance windows, and service quality — reduce support calls during incidents and build trust by being upfront rather than leaving customers to wonder if it's their device or the network.
Customers and business accounts alike want clear visibility into their usage — data consumption, call minutes, or bandwidth — presented in a way that helps them understand their bill and avoid surprise overage charges.
We focus early on the billing and usage-tracking logic, since that's where the highest volume of edge cases and customer-facing errors typically originate. For a recent telecom client, this meant rebuilding their proration logic for mid-cycle plan changes, which had previously been a manual process generating a steady stream of billing disputes.
Can you handle complex usage-based billing?
Yes — usage-based charges, proration, and plan changes mid-cycle are common billing scenarios we build correctly from the start rather than patching later.
Do you build customer self-service portals?
Yes, plan management, usage viewing, and basic troubleshooting through a self-service portal are standard features we build to reduce support load.
Can you integrate with our existing network monitoring systems?
In most cases, yes — we build integrations that surface network status data from your existing monitoring tools into customer-facing dashboards.
Do you build both web and mobile apps for account management?
Yes, we typically build both on a shared backend so account and usage data stay consistent whether a customer checks their app or the web portal.
